My motherboard killed my 5960x recently and I sent the processor for warranty replacement to Intel's depot in Netherlands. The TIM was liquid metal and that's why there is some residue and it is hard to read the batch code but it is visible if look from the right angle. Intel Customer Support said that the processor is sanded which is not true.
Here are the photos from Intel and I'll attach mine later:
Here is their statement:
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Dear Mr.,
After further inspection the CPU is being rejected as the unit has substantial impact by some means which appear to be sanding marks and is being shipped back to you under DHL XXXXXXXXXX.
Please see attached 5 photos provided by our depot.
For any questions please do not hesitate to contact Intel® Customer Support.
Best regards,
Intel Customer Support
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Anyone else disappointed from Intel Customer Support?