Christian Ney

Wow, so I made an appeal yesterday and wrote: "Hello, Can you please explain your decision? In the listing it is clearly written: "Too many buyers take advantage of Paypal s policy. From now on, if you select a shipping option that does not offer any compensation, no refund will be possible. Choose wisely.". The buyer chose the shipping option without tracking nor insurance. When he bought the item he agreed the the terms in the listing and bought knowingly. I even pointed it out to him via private message before sending, he said it was no problem. He also requested to declare it as a gift with low value for the customs. Therefore this transaction is non refundable, you have 48 hours to refund me, if you fail, I will have no other choice than taking legal actions against eBay." PS: I forgot to mention he was a so called "profile-0" that registered 14 days before the transaction. This morning I received an email from eBay US (item was purchased from eBay US website) and a full refund: "Dear Christian, Thanks for contacting eBay about the *item* (*item number*) that you sold. My name is ***** and I am a specialist for eBay's Resolution Center. I reviewed your email, and I understand that you are you would like to appeal our decision. I'm happy to help you with this. After looking into the case details, I'm very glad to inform you that I successfully granted your appeal and refund was sent thru your PayPal account amounting to EUR ***.**. It will be posted in the next 24-72 hours. Thank you for entrusting your online trading needs to eBay. We truly appreciate your business. Thanks for choosing eBay and have a good day! Sincerely, Someone from eBay US" Is this a dream? Is this reality? Is eBay US the only eBay that actually does not ignore appeals? covfefe? This is the first time that I win a case as seller... Lets buy a lottery ticket

eBay closed the case in his favor...

I just learned today that what I wrote above is totally wrong. eBay will no do anything when the payment method is something else than PayPal. Yes, just learned that eBay will ignore whatever you write in the listing. If you write this for example: "Too many buyers take advantage of Paypal's policy. From now on, if you select a shipping option that does not offer any compensation, no refund will be possible. Choose wisely." eBay will ignore it completely even if the buyer bought knowingly and "agreed to these terms". If the seller cannot provide a tracking, he is screwed no matter what. My fault for offering cheap shipping options? Both eBay and PayPal told me (on both the phone and via email) that it is not possible to open a claim on both sites for the same object. Only one can be made no more. So I don't know where exactly this is written in their Policy but they told me it is not possible. They could not believe when I told them that someone managed to do it, they said that the system does not allow it, it is not possible. Yes, I did all that, I told them all that, I wrote them all that. DHL, USP is too expensive for those cheap buyers. 90 days really? I was given 7 or 12 days (I dont remember exactly but I can look it up). I did go to the Police once or twice, was useless and just a waste of time. eBay/PayPal did nothing. Yes, they only do mistakes. Don't you think I did all that? Man, I sent about 30 emails and also made up to 10 phone calls for each case. Everything was useless. Well, I did protect myself including the terms in the invoice. Again, useless because PayPal. Also, this is not about the customs. It is about PayPal mishandling the case and making mistakes. But yeah, I agree, I am accomplice of customs fraud. Maybe in the US calling eBay is "useful" but here in EU, as I showed here, it is completely useless. Of course I did call them many times and explained them the situation every single time. Of course I did, no f*cks were given.

Thank you for your message, I will be able to prove it was premeditated and win the case... not This happened after most cases and I agreed solely because of all the past mishandled cases, I would not have agreed if everything was fine. I checked and the account I am using now does not have any sanction so I do not think this has anything to do with it. And even if it did, I should have been informed no? I was never told that I lost seller protection or that I did anything wrong, it was always "we followed the PayPal Buyer Protection procedure" and "the decision that was made was right". There is no such thing as a seller protection anyway. Also, dealing outside eBay/PayPal is only a risk for the buyer because in this case the buyer is not protected (the seller is though). Ironically, it is in the best interest of the fraudulent buyer to deal inside eBay/PayPal since eBay/PayPal will protect them no matter what. Buyer chose a shipping option without tracking/insurance.

That's impossibl... ho wait...

A so called "profile-0" just opened a case for item not received, guess who is going to win the case...

After the horror stories above, here is a nice one: Buyer asked me if it was possible to deal outside eBay, pay by bank transfer instead of PayPal and have a little discount (since I did not have to pay eBay/PayPal fees). I told him there was no problem. He paid via bank transfer and I shipped the item. Couple of weeks later, the guy sends me a message on eBay telling me he was so happy with the sale (item was in mint condition, he thought it was new) that he wanted me to relist the item so he could buy it on eBay in order to leave a positive feedback and then cancel the sale. I told him it was a bit "complicated" just for a feedback but he insisted. So we did it... This happened three times (three different buyers).

Just came across this article: Ebay accused of failing its sellers as fraudulent buyers manipulate the system Turns out there are many articles like this. I don't know which sub is more appropriate. Different reasons: - Bank transfer seem to be only a thing in Germany. I have rarely seen it elsewhere. - Most buyers are scared off when they do not see PayPal (now I know why I guess, they want stuff for free) - With my very first account, I had this every week: Buyers "buy" the item and then never pay. You then have to open a case for item not paid and wait and then relist. This wasted so much time weekly that I decided to use the option "require immediate payment" and this option requires PayPal.

Following this thread. I feel like it is my duty as “customer†and former reviewer to share the experience I had with eBay/PayPal. Everyone knows what they are so I do not need to introduce them. But very few know how they are. Of course, I probably would not talk about them if everything was good (if it was an awesome experience maybe). I have been on both sides (as a buyer and as a seller). I do not have the exact value but I for sure have bought more than 500 items and also sold north of 500. While ~95 % went just fine, I will focus on the bad. Why you may ask? Well, because the bad is not just bad, it is terrible, so terrible you may actually not believe what you just read. As a buyer: - Empty package arrived: 0. As surprising as it may sound, I have never received an empty package. - Item not shipped or never arrived: Only 4 cases that I can remember. I usually wait 3-4 weeks after the item has been marked as shipped before contacting the seller about an item not received. The first three cases where solved without the need to open a case, the sellers said they were sorry for the inconvenience and refunded, all good. There was just one time when I had no news from the seller and the item was quite expensive so I opened a case after a month or so. Seller also did not reply on the case and therefore the case was closed in my favour. Couple of weeks later, I received a message from someone claiming to be the girlfriend of the seller saying that she was sorry, that the seller had an accident, was in hospital for weeks and she totally forgot to ship the item. - Item not according to description: ~50, not sure how many exactly but understand many. Most of the time sellers that just take hardware parts out of computers and list them without any proper testing (or any testing at all): memory that have errors or not working and motherboards not working or damaged (leaking/bumped capacitors, heavy scratches (traces cut), heavy physical damage). I would say that 80 % of them were solved exchanging messages with the seller but I had to open cases for the rest (seller unresponsive or dishonest). This is actually how I got my first PayPal account blocked. PayPal blocked my account because the “claim ratio†was too high… I told them it was not my fault if eBay sellers were not capable of testing hardware properly, they basically told me it was not possible to change their decision. I just created a new account (which they blocked 6 months later because it got matched (I did not even try to hide it, I used the same name, address, bank account, everything, just the email was different…)) Note: I have always opened a case as last resort and only when necessary: I never opened a case right away, I always contacted the seller first to ask them how they tested the item(s) and told them about the issue I was having. I only opened a case when the seller was unresponsive or dishonest. I also do thorough testing before concluding that an item is defective/not working. I also was not complaining if an item had minor damage (bent pins, light physical damage, wear, etc...) or if part of a lot was damaged/not working as long as the item I was interested in was functional. Also, I always had to return the item and pay the return fees (I mention that, because as you will read below (as a seller), eBay asked me to pay for the return fees every time, not the buyer). So, overall my experience as a buyer was quite positive despite having received many items that were not according to description since most were solved talking with the seller (yes, it was still a waste of time but this is nothing compared to what will follow). Warning: The following text contains facts that may be disturbing and shock some readers. As a seller: I will not post all cases I had, only the “WTF†ones. Except for case #06, the buyer never contacted me prior opening a case, they open a case straight away as if messaging the seller was not a possibility. TL;DR: There are dishonest buyers and eBay/PayPal are protecting them and allowing them to operate. Their customer service is incompetent and deplorable. They do not even respect their own terms and policies since what they do is against. They don’t care about sellers. They will close a case in favour of the buyer no matter what, literally no matter what. They never do a proper investigation. Actually, I believe they do not even read the case since even with a ton of evidence in the seller’s favour and against the buyer they will close the case in favour of the buyer anyway. They also not reply to all messages/emails. Every single case has been mishandled and they don't care if they did something wrong. eBay/PayPal are two of the worst companies. In the end I lost more than 2’000 € and wasted hours and hours and hours.

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I know this case. Happened to me as well. Seller saying they did not receive the item and then a couple of months later you notice they sell the item in question... You can tell ebay but they will not give a single bunny This happened to me a lot: I sell a board with 100% perfect socket. Sellers says the board does not work. I have to pay for the return. I receive the board and the socket is damaged/destroyed. eBay does not give a single bunny (does not matter if you take picture of the socket before or not, they simply dont care). I also had one case where the buyer lost the PayPal claim, he then opened a claim on eBay for the exact same reason/item and eBay granted it, like WTF? Maybe I am just a dishonest-magnet...

Problem is: we are humans... Scam happens on both sides... Honest seller will prefer bank transfer over PayPal afraid of scam buyers Honest buyer will prefer PayPal over bank transfer afraid of scam sellers Can't trust no one but yourself EDIT: Actually sometimes you can't even trust yourself... Sigh

Teams can be created for the occasion. What this means is that members from different teams can unite (by creating a new team and join it) to compete for this competition. Thus allowing members from different teams to compete together.

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