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Christian Ney

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Everything posted by Christian Ney

  1. Wow, so I made an appeal yesterday and wrote: "Hello, Can you please explain your decision? In the listing it is clearly written: "Too many buyers take advantage of Paypal s policy. From now on, if you select a shipping option that does not offer any compensation, no refund will be possible. Choose wisely.". The buyer chose the shipping option without tracking nor insurance. When he bought the item he agreed the the terms in the listing and bought knowingly. I even pointed it out to him via private message before sending, he said it was no problem. He also requested to declare it as a gift with low value for the customs. Therefore this transaction is non refundable, you have 48 hours to refund me, if you fail, I will have no other choice than taking legal actions against eBay." PS: I forgot to mention he was a so called "profile-0" that registered 14 days before the transaction. This morning I received an email from eBay US (item was purchased from eBay US website) and a full refund: "Dear Christian, Thanks for contacting eBay about the *item* (*item number*) that you sold. My name is ***** and I am a specialist for eBay's Resolution Center. I reviewed your email, and I understand that you are you would like to appeal our decision. I'm happy to help you with this. After looking into the case details, I'm very glad to inform you that I successfully granted your appeal and refund was sent thru your PayPal account amounting to EUR ***.**. It will be posted in the next 24-72 hours. Thank you for entrusting your online trading needs to eBay. We truly appreciate your business. Thanks for choosing eBay and have a good day! Sincerely, Someone from eBay US" Is this a dream? Is this reality? Is eBay US the only eBay that actually does not ignore appeals? covfefe? This is the first time that I win a case as seller... Lets buy a lottery ticket
  2. I just learned today that what I wrote above is totally wrong. eBay will no do anything when the payment method is something else than PayPal. Yes, just learned that eBay will ignore whatever you write in the listing. If you write this for example: "Too many buyers take advantage of Paypal's policy. From now on, if you select a shipping option that does not offer any compensation, no refund will be possible. Choose wisely." eBay will ignore it completely even if the buyer bought knowingly and "agreed to these terms". If the seller cannot provide a tracking, he is screwed no matter what. My fault for offering cheap shipping options? Both eBay and PayPal told me (on both the phone and via email) that it is not possible to open a claim on both sites for the same object. Only one can be made no more. So I don't know where exactly this is written in their Policy but they told me it is not possible. They could not believe when I told them that someone managed to do it, they said that the system does not allow it, it is not possible. Yes, I did all that, I told them all that, I wrote them all that. DHL, USP is too expensive for those cheap buyers. 90 days really? I was given 7 or 12 days (I dont remember exactly but I can look it up). I did go to the Police once or twice, was useless and just a waste of time. eBay/PayPal did nothing. Yes, they only do mistakes. Don't you think I did all that? Man, I sent about 30 emails and also made up to 10 phone calls for each case. Everything was useless. Well, I did protect myself including the terms in the invoice. Again, useless because PayPal. Also, this is not about the customs. It is about PayPal mishandling the case and making mistakes. But yeah, I agree, I am accomplice of customs fraud. Maybe in the US calling eBay is "useful" but here in EU, as I showed here, it is completely useless. Of course I did call them many times and explained them the situation every single time. Of course I did, no f*cks were given.
  3. Thank you for your message, I will be able to prove it was premeditated and win the case... not This happened after most cases and I agreed solely because of all the past mishandled cases, I would not have agreed if everything was fine. I checked and the account I am using now does not have any sanction so I do not think this has anything to do with it. And even if it did, I should have been informed no? I was never told that I lost seller protection or that I did anything wrong, it was always "we followed the PayPal Buyer Protection procedure" and "the decision that was made was right". There is no such thing as a seller protection anyway. Also, dealing outside eBay/PayPal is only a risk for the buyer because in this case the buyer is not protected (the seller is though). Ironically, it is in the best interest of the fraudulent buyer to deal inside eBay/PayPal since eBay/PayPal will protect them no matter what. Buyer chose a shipping option without tracking/insurance.
  4. A so called "profile-0" just opened a case for item not received, guess who is going to win the case...
  5. After the horror stories above, here is a nice one: Buyer asked me if it was possible to deal outside eBay, pay by bank transfer instead of PayPal and have a little discount (since I did not have to pay eBay/PayPal fees). I told him there was no problem. He paid via bank transfer and I shipped the item. Couple of weeks later, the guy sends me a message on eBay telling me he was so happy with the sale (item was in mint condition, he thought it was new) that he wanted me to relist the item so he could buy it on eBay in order to leave a positive feedback and then cancel the sale. I told him it was a bit "complicated" just for a feedback but he insisted. So we did it... This happened three times (three different buyers).
  6. Just came across this article: Ebay accused of failing its sellers as fraudulent buyers manipulate the system Turns out there are many articles like this. I don't know which sub is more appropriate. Different reasons: - Bank transfer seem to be only a thing in Germany. I have rarely seen it elsewhere. - Most buyers are scared off when they do not see PayPal (now I know why I guess, they want stuff for free) - With my very first account, I had this every week: Buyers "buy" the item and then never pay. You then have to open a case for item not paid and wait and then relist. This wasted so much time weekly that I decided to use the option "require immediate payment" and this option requires PayPal.
  7. Following this thread. I feel like it is my duty as “customer†and former reviewer to share the experience I had with eBay/PayPal. Everyone knows what they are so I do not need to introduce them. But very few know how they are. Of course, I probably would not talk about them if everything was good (if it was an awesome experience maybe). I have been on both sides (as a buyer and as a seller). I do not have the exact value but I for sure have bought more than 500 items and also sold north of 500. While ~95 % went just fine, I will focus on the bad. Why you may ask? Well, because the bad is not just bad, it is terrible, so terrible you may actually not believe what you just read. As a buyer: - Empty package arrived: 0. As surprising as it may sound, I have never received an empty package. - Item not shipped or never arrived: Only 4 cases that I can remember. I usually wait 3-4 weeks after the item has been marked as shipped before contacting the seller about an item not received. The first three cases where solved without the need to open a case, the sellers said they were sorry for the inconvenience and refunded, all good. There was just one time when I had no news from the seller and the item was quite expensive so I opened a case after a month or so. Seller also did not reply on the case and therefore the case was closed in my favour. Couple of weeks later, I received a message from someone claiming to be the girlfriend of the seller saying that she was sorry, that the seller had an accident, was in hospital for weeks and she totally forgot to ship the item. - Item not according to description: ~50, not sure how many exactly but understand many. Most of the time sellers that just take hardware parts out of computers and list them without any proper testing (or any testing at all): memory that have errors or not working and motherboards not working or damaged (leaking/bumped capacitors, heavy scratches (traces cut), heavy physical damage). I would say that 80 % of them were solved exchanging messages with the seller but I had to open cases for the rest (seller unresponsive or dishonest). This is actually how I got my first PayPal account blocked. PayPal blocked my account because the “claim ratio†was too high… I told them it was not my fault if eBay sellers were not capable of testing hardware properly, they basically told me it was not possible to change their decision. I just created a new account (which they blocked 6 months later because it got matched (I did not even try to hide it, I used the same name, address, bank account, everything, just the email was different…)) Note: I have always opened a case as last resort and only when necessary: I never opened a case right away, I always contacted the seller first to ask them how they tested the item(s) and told them about the issue I was having. I only opened a case when the seller was unresponsive or dishonest. I also do thorough testing before concluding that an item is defective/not working. I also was not complaining if an item had minor damage (bent pins, light physical damage, wear, etc...) or if part of a lot was damaged/not working as long as the item I was interested in was functional. Also, I always had to return the item and pay the return fees (I mention that, because as you will read below (as a seller), eBay asked me to pay for the return fees every time, not the buyer). So, overall my experience as a buyer was quite positive despite having received many items that were not according to description since most were solved talking with the seller (yes, it was still a waste of time but this is nothing compared to what will follow). Warning: The following text contains facts that may be disturbing and shock some readers. As a seller: I will not post all cases I had, only the “WTF†ones. Except for case #06, the buyer never contacted me prior opening a case, they open a case straight away as if messaging the seller was not a possibility. TL;DR: There are dishonest buyers and eBay/PayPal are protecting them and allowing them to operate. Their customer service is incompetent and deplorable. They do not even respect their own terms and policies since what they do is against. They don’t care about sellers. They will close a case in favour of the buyer no matter what, literally no matter what. They never do a proper investigation. Actually, I believe they do not even read the case since even with a ton of evidence in the seller’s favour and against the buyer they will close the case in favour of the buyer anyway. They also not reply to all messages/emails. Every single case has been mishandled and they don't care if they did something wrong. eBay/PayPal are two of the worst companies. In the end I lost more than 2’000 € and wasted hours and hours and hours.
  8. EVGA GeForce GTX 1080 Ti K|NGP|N allowed Galax GeForce GTX 1080 Ti HOF allowed
  9. I know this case. Happened to me as well. Seller saying they did not receive the item and then a couple of months later you notice they sell the item in question... You can tell ebay but they will not give a single bunny This happened to me a lot: I sell a board with 100% perfect socket. Sellers says the board does not work. I have to pay for the return. I receive the board and the socket is damaged/destroyed. eBay does not give a single bunny (does not matter if you take picture of the socket before or not, they simply dont care). I also had one case where the buyer lost the PayPal claim, he then opened a claim on eBay for the exact same reason/item and eBay granted it, like WTF? Maybe I am just a dishonest-magnet...
  10. Problem is: we are humans... Scam happens on both sides... Honest seller will prefer bank transfer over PayPal afraid of scam buyers Honest buyer will prefer PayPal over bank transfer afraid of scam sellers Can't trust no one but yourself EDIT: Actually sometimes you can't even trust yourself... Sigh
  11. Teams can be created for the occasion. What this means is that members from different teams can unite (by creating a new team and join it) to compete for this competition. Thus allowing members from different teams to compete together.
  12. I managed to edit it. Please try again.
  13. 3DMark Vantage and PCMark Vantage will be available for free from April 11
  14. Works fine here. Btw, the link on the rules page and the one on the processor page are the same except that the one on the processor page is using bit.ly I guess bit.ly does not like exe files?
  15. About case #1: I just read ebay's return policy and everything they did is against what is written in their return policy...
  16. Paypal FR and Paypal CH do not communicate with each other That's one thing. As for id, well: - Old identity card (it was valid back then, now it is expired) - Old passport (it was valid back then, now it is expired) - New identity card - New passport That is four different accounts Fun fact: I did not even try to hide it. I use the same name, home address and phone number for all accounts. The only thing that change are the email address and the bank account obviously.
  17. And those are just the latest three cases. Had many more before (but I have to admit, they were not as f*cked up). And on top of that, eBay/PayPal will block/freeze my accounts because I complain too much or the claim ratio is too high. So far I had 3 different eBay accounts and 5 different PayPal accounts (also had to open a new bank account every time because you cannot link an already used bank account). Also had many stories as a buyer, especially with old hardware when the board arrives damaged (most of the time failed (leaking, vented) caps, bent pins, scratches on PCB, half memory dimms not working) or memory arrives and it doesn't do specs or is not stable at all because all them sellers don't know how to test hardware properly. And every time I had to return the item and pay for the return costs (waste of time and money). So as both seller and buyer I get f*cked by eBay & PayPal and yet I still use their website as a selling platform because while some of the stuff I can sell on forums, most of it wont sell on forums.
  18. Problem is no one is going to pay expensive shipping costs (in some cases, it costs as much if not more than the actual item). So you end up not selling or selling at lower price because shipping is too high. Not to mention that signature or not, that will not help with the three cases I posted There is nothing you can do against eBay/PayPal's abuse of power, assholeness (is this even a word? ho well, now it is) and mishandling.
  19. #2 : (note: item was a i7-6950X) - Transaction was made on 13.12.16. - Item was shipped on 13.12.16 at 17:30. - Postal service said the delivery time was going to be 10 business days from the 14. - If we count 10 business days from the 14, that is the 28.12.16. - Buyer opened the case on 21.12.16, which is 7 days before the estimated delivery date. - I learned that his local postal office was closed until January 9. In other words, he cannot receive anything before January 10. - PayPal closed the case in his favour on January 11. In other words, one day after the buyer's local post office reopened. - I made an appeal, PayPal gave me 3 days to provide a proof of delivery from the french postal service. (in these 3 days, there was Saturday and Sunday, so in other words, I had less than 24 hours to provide the document (and even if I had 3 days, it is not possible to get a document nor a reply from the french postal service in less than weeks (they literally tell you that they reply within 90 days))). - The appeal was turned down on January 17 - According to the information I later got from the postal service, the package was delivered on January 16. - I made a new appeal which was accepted on January 20 but they did not refund because and I quote: "even if the appeal was accepted, the decision to refund the buyer was right and it is not possible to go back." To this date, I have not been refunded. I also would like to add the following: - PayPal did not reply to most of the messages/emails I sent about the case. (they only replied to maybe 4 / 25) - A PayPal managed was supposed to call me back 9 times, he only called me back twice. (yeah for a week I was calling like 2 times a day). - PayPal refunded the buyer when it was agreed that no refund was possible since the buyer did not want the item to be insured (because he did not want to pay the added shipping costs nor the customs fees). (I usually ship such items with insurance up to 1'000 €, but you cannot insure a shipment up to 1'000 € and only declare 30 € for customs. So I told him I was willing to ship it according/following his conditions but if it is lost, damaged or stolen, no refund was possible and he agreed. As you can see, PayPal mishandled the whole case everywhere, from start to end. Add to this that during the time the case was open they blocked/froze my account so it was not possible for me to buy/sell during more than one month. And I even had to fight after the case was closed to get the account restored. Aftermath: I lost the item + shipping cost + ~1'000 € + really a lot of time + one month of sales And of course the buyer gets the money + the item.
  20. Might as well post the two others: #3 (happened many times but this particular example is "gold") Was a 1200W power supply. Buyer opened case on paypal saying he never got the item. Last tracking status was showing that it arrived in Albania and nothing after that. I contacted the french postal service and they said that unfortunately for some countries like Albania, there is no further tracking updates once the item is arrived in the destination country because they do not have any agreement with the country's postal service or whatever. After my own investigation, turned out the item was blocked at the customs and they contacted the buyer several times without success. I showed this to PayPal and they ruled in my favour (That is actually the only time I won, ever). But wait, that's too beautiful to be true. The buyer then opened a case on ebay this time. I told ebay the same, adding that he already opened a case on PayPal and lost. ebay f*cking ruled in his favour, like, WTF? After countless emails and phone calls, ebay finally admitted in one email that they had made a mistake and that they were going to refund me. They never did and on top of that banned/blocked my ebay account. Needless to say that despite countless emails and phone calls, they never refunded nor unblocked my account. (they also managed to get my PayPal account blocked (back then it was still the same company I think)). Note: Some time later, french postal service emailed me that the package was successfully delivered (the buyer finally made contact with the customs). Aftermath: I lost the item + shipping cost + the money + time + both ebay/paypal accounts. And of course the buyer gets the money + the item.
  21. @rtsurfer #1 just happened. Wanna know the story? I sold a corsair laptop memory kit on ebay as brand new (got two kits years ago and never used them). Buyer receives the item, opens a case on ebay asking for return saying it was not brand new (apparently the seal was not glued anymore) and one module is defective. I contact him on both the case and PM saying the following: Seal must have failed due to warm summer or something. That was on march 8.No news from the buyer. I contact him again one week later. Still no reply. March 17, I escalate the case saying that I contacted the buyer several times, he never replied and it's been two weeks now. This is the answer I got from ebay: To which I replied: (usually I reply in a nice way, but they crossed the line long ago so I am just straight now) They fully refunded him this morning. Conclusion: I lost the item + shipping cost + the money + fees (yes, they did not refund the fees lol) + time. And of course the buyer gets the money + the item.
  22. Here is a step-by-step guide to get items for free using eBay and PayPal thanks to their stupidity, abuse of power, assholeness, mishandling, carelessness and dumb policies. I mean, ever heard that eBay/PayPal will state in favour of the buyer all the time? That is true, 99.9999999999 % of the time, eBay/PayPal will close a case in favour of the buyer no matter what, I mean really, NO MATTER WHAT. Because they don’t give a single f*ck about sellers. Which, when you think about it, is odd since as far as I know, sellers pay fees, not buyers. Anyway, here are 4 methods: Method 1 (eBay): - Order item - Receive item - Open case for “item does not match description†- Wait until you can escalate the case (the seller will most likely contact you several times, just always ignore him) - eBay will “review†the case and close it in the buyer’s favour after around 5 days Note: any appeal from the seller will be rejected. The buyer does not have to return the item and got a full refund. Method 2 (PayPal): - Order item - Wait until the seller marks the item as shipped - Ask/request your post office to block/hold your mail for a couple of weeks - Open a case for “item not received†on PayPal as soon as possible, even right after the item has been marked shipped, it is safe - Escalate the case as soon as possible - PayPal will “take care†of the case and close it in the buyer’s favour after a couple of days/weeks because the tracking will never say it was delivered - The tracking will most likely say “delivered†once the buyer receives the mail that was on hold but since PayPal closed the case before the status update (delivered), they (I quote) “cannot change their decision because the right decision was made†Note: any appeal from the seller will be rejected. The buyer ends up with the item and full refund. Method 3 (PayPal): Depending on where you live, you actually don’t need to ask your post office to block/hold the mail because the postal service of some countries does not update international tracking or change the tracking for a domestic tracking so the international tracking will never update and never say “deliveredâ€. - Order item - Wait until you receive the item - Wait a couple of days and check the tracking that was provided - If the tracking did not update, open case for “item not received†on PayPal - Escalate the case when you can (after 7 days I think) - PayPal will “take care†of the case and close it in the buyer’s favour after a couple of days/weeks because the tracking will never say it was delivered Note: any appeal from the seller will be rejected. The buyer ends up with the item and full refund. Method 4 (PayPal and eBay): Also known as easy mode or cheat mode: - Order item - Wait until you receive the item - Open a case saying the package was empty - Escalate the case when you can (after 7 days I think) - PayPal or eBay will “take care†of the case and close it in the buyer’s favour after a couple of days/weeks because that's what they do. The buyer ends up with the item and full refund. #TrueStory #f*ckPaypal #f*ckeBay Yes, I am pissed big time. I have been using both eBay and PayPal for 7 years and recently the three methods listed above happened to me (I am the seller) and despite all the information I provided, all the time I spent investigating, gathering information, collecting proofs, calling them, writing them, they closed the case every single time in favour of the buyer. Why? Because f*ck the seller, that’s their motto. Note: This is not the first time they mishandle cases, they almost always did. But this time they did it 3 times in the span of a month (3 different buyers, 3 different items and 3 different countries). I lost over 1’000 € and countless hours of fighting. I am now suing them both.
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