From what I understand, 8Pack has refunded Will the postage but declined his RMA due to him posting this thread as he couldn't get in contact with him for 3+ months.
Will obviously isn't happy with this as he was told he would get an RMA replacement, but is getting no further response from 8Pack.
I think it's safe to say that this probably isn't the place to be airing laundry out to dry, but I do believe Will was desperate as he genuinely couldn't get a response; he got one about 10 minutes after making this thread.
I have locked this thread obviously because it's not really for public discussion and probably doesn't belong on HWBot, but I do hope both parties can at least come to a resolute outcome.