cbjaust Posted March 27, 2020 Share Posted March 27, 2020 I haven't seen complaints regarding 3DM11 and systeminfo, now it looks like I need to check how the not latest version of 3DM11 scores ? Quote Link to comment Share on other sites More sharing options...
nicegab Posted March 28, 2020 Share Posted March 28, 2020 3dm11 V1.0.179 don't work with my win7. I use V1.0.132 with systeminfo 5.26. Quote Link to comment Share on other sites More sharing options...
nicegab Posted March 28, 2020 Share Posted March 28, 2020 problem solved you have to install first the 132 version and then the 179 and it works. 1 Quote Link to comment Share on other sites More sharing options...
5erveD Posted March 28, 2020 Share Posted March 28, 2020 (edited) Same troubles for win10, 3D mark and sysinfo. When removing sysinfo it fires up right away.. But the sysinfo version doesn't really wants to play. Didn't had this when running on ambient. But the first test run on ln2 gives me lots of grief. Any suggestions ? Edited March 28, 2020 by 5erveD Typo 1 Quote Link to comment Share on other sites More sharing options...
chispy Posted April 8, 2020 Share Posted April 8, 2020 I too i'm having the same errors / problems with the latest system info 5.26 , just tested on my 5770 , also the problem do exist for other video cards too , latest system info 5.26 is 4+ months old now , FM/UL needs to get this sorted and fix asap as we paid for their software. Link to my thread of other video cards having the same exact problem with the latest system info 5.26 - Quote Link to comment Share on other sites More sharing options...
Crew Leeghoofd Posted April 8, 2020 Crew Share Posted April 8, 2020 K I forwarded this to our FL/UL contact Pasi. Like stated in Angelo's thread, other user pls chime in and provide more info than it just won't run. We need to know what you have tried to fix it. Which setup you are running, OS, drivers,... 1 1 Quote Link to comment Share on other sites More sharing options...
jab383 Posted April 9, 2020 Share Posted April 9, 2020 (edited) Did this just yesterday: OS Win 7 Pro 64 SP1. Driver AMD 15.200.1062.1004. No difficulty with the latest 3dm11 and SysInfo 5.26 combination -- benchmark ran and produced submissions. With 3dMark, specifically FireStrike, latest version and SysInfo 5.26. I get the message "System Info has stopped working" -- reason APPCRASH -- after it scans long enough that it usually finishes. 3dMark hangs waiting for SysInfo. Three SysInfo processes are left open in Task Manager: Helper, Scan and EasySysInfo. Closing 3dMark and trying again gives the same message, hang and 3 more processes open. Unless they are ended in Task Manager, these open processes build up with each retry. Terminating the built-up processes does not change performance. When I turn off SysInfo, the benchmark runs. When SysInfo is enabled to scan, but NOT monitoring, the benchmark runs. The hang etc, happen when SysInfo is set to Monitor hardware. My guess from this and the timing of the "stopped working" message is that SysInfo has trouble in Win 7 with the transition from scanning to monitoring. Edited April 9, 2020 by jab383 2 Quote Link to comment Share on other sites More sharing options...
chispy Posted April 9, 2020 Share Posted April 9, 2020 (edited) Guys having problems with latest system info please submit a ticket to futuremark support as they are trying to solve the problems but they need your help in order to fix this. I have been in constant contact with a futuremark contact customer support agent since yesterday troubleshooting this same exact problems everyone is having. We have already found some stuff pointing at GPU-Z Info module and CPUZ info module hanging during the system info scan process and they are working on a new system info to be released soon with a lot of fixes. But if you do not let futuremark knows about this problem with the latest system info and your configuration it is immposible to solve. They need your help with the troubleshooting and need you to submit some information and files in order to determine exactly where the problem is and then and then only they will be able to fix it. Please submit a futuremark/UL support ticket here and give them the most information you can - https://support.benchmarks.ul.com/en/support/tickets/new They are actively right now working on a fix and soon a new system info will be released but if you do not submit your problem to futuremark / UL there will never be a fix for it. Please help yourself , the community and Futuremark/UL to get a fix on your problem and then the fix will be included on the next release of system info. Thank you. Edited April 9, 2020 by chispy 2 1 Quote Link to comment Share on other sites More sharing options...
cbjaust Posted April 9, 2020 Share Posted April 9, 2020 (edited) I see the same problem. Have made a ticket at UL/Futuremark. Thanks for the link @chispy Edited April 9, 2020 by cbjaust 1 Quote Link to comment Share on other sites More sharing options...
TriOx.SGI Posted April 13, 2020 Share Posted April 13, 2020 I also have this sysinfo 5.26 problem with 3dmark. Windows Server 2012 R2 and catalyst 16.21 driver. I submitted a ticket to UL also. Thanks all! 1 1 Quote Link to comment Share on other sites More sharing options...
Crew Leeghoofd Posted April 14, 2020 Crew Share Posted April 14, 2020 I just received this mail from Pasi ( FM employee) Working on a potential fix - apparently need an update to CPUID component, so let's see - we don't officially support Win7 any more, but hopefully we can resolve it. Can anyone test if they have the same woes with Win10 ? 1 Quote Link to comment Share on other sites More sharing options...
chispy Posted April 14, 2020 Share Posted April 14, 2020 4 minutes ago, Leeghoofd said: I just received this mail from Pasi ( FM employee) Working on a potential fix - apparently need an update to CPUID component, so let's see - we don't officially support Win7 any more, but hopefully we can resolve it. Can anyone test if they have the same woes with Win10 ? On windows 10 there is no insta crash like in windows 7 , ( windows 7 have insta crash always with latest systeminfo ) i have been testing this for a long time along side help from Jarno Kokko Futuremark/UL Support lead . The problem on windows 10 is a hanging module of the systeminfo , cpuz-info module and or gpu-z info module hence the initial systeminfo scan takes a very long time ( hanging module ) and when the benchmark is done and finish you will get a score BUT with an error saying hardware info was disable even thought it was enable , it's a bug on system info monitoring. The only way to get a score is to disable system info monitoring in 3DMark and or use older system info version 5.20. As per Jarno i was told to use older system info while they find the bug and squash it. I'm still waiting for more information from Jarno as i sent him some logs of firestrike and timespy runs using a new unreleased systeminfo 5.27 sent to me by futuremark/UL for testing purposes. Please people keep sending information and submit tickets to futuremark / UL that will help them a lot. Here are some of the older systeminfo download links sent to me by Jarno: https://benchmarks.ul.com/downloads/Futuremark_SystemInfo_v525_installer.msi https://benchmarks.ul.com/downloads/Futuremark_SystemInfo_v524_installer.msi https://benchmarks.ul.com/downloads/Futuremark_SystemInfo_v523_installer.msi https://benchmarks.ul.com/downloads/Futuremark_SystemInfo_v522_installer.msi https://benchmarks.ul.com/downloads/Futuremark_SystemInfo_v521_installer.msi https://benchmarks.ul.com/downloads/Futuremark_SystemInfo_v520_installer.msi Jarno Kokko support Lead at Futuremark / UL said - " That is normal. Without GPU-Z data, no way to validate a score. We're looking into this. Since latest standalone GPU-Z does work, it is likely that next SystemInfo update could help. It is currently in testing and should appear in a week or two. Until then I have no workarounds other than "try older versions of SystemInfo" Those can be downloaded using the direct links. Just edit the URL for different versions " 1 Quote Link to comment Share on other sites More sharing options...
Crew Leeghoofd Posted April 14, 2020 Crew Share Posted April 14, 2020 So we revert back for the compo to systeminfo 5.20, edited the rules 2 1 Quote Link to comment Share on other sites More sharing options...
nicegab Posted April 14, 2020 Share Posted April 14, 2020 I already made the score by turning off the hardware monitoring... is that okay? https://www.3dmark.com/fs/22290261 I took it all to pieces this morning. It sucks ? Quote Link to comment Share on other sites More sharing options...
Crew Leeghoofd Posted April 14, 2020 Crew Share Posted April 14, 2020 1 hour ago, nicegab said: I already made the score by turning off the hardware monitoring... is that okay? https://www.3dmark.com/fs/22290261 I took it all to pieces this morning. It sucks ? Yep it's fine, no worries. Listed is 5.20 or newer Quote Link to comment Share on other sites More sharing options...
nicegab Posted April 14, 2020 Share Posted April 14, 2020 great, it's mostly the fact that I turned off the hardware monitoring that made me doubt it. ? Quote Link to comment Share on other sites More sharing options...
CornerJack Posted April 15, 2020 Share Posted April 15, 2020 Hello, do you have problem with memory under cold ? (-100°C). I have a 5770 Hawk with samsung... Thanks Quote Link to comment Share on other sites More sharing options...
Crew Leeghoofd Posted April 21, 2020 Crew Share Posted April 21, 2020 Small clean up done of the subs that were missing an FM link and background 1 Quote Link to comment Share on other sites More sharing options...
MaddMutt Posted April 24, 2020 Share Posted April 24, 2020 I submitted a ticket also. What good is it to bench ______ when your score is invalid ?♂️ 1 Quote Link to comment Share on other sites More sharing options...
Crew Leeghoofd Posted April 24, 2020 Crew Share Posted April 24, 2020 Is this also with Systeminfo 5.20? Quote Link to comment Share on other sites More sharing options...
cbjaust Posted April 25, 2020 Share Posted April 25, 2020 @MaddMutt, did you have SystemInfo scanning enabled? Sometimes the hardware monitoring crashes but the SystemInfo scan still works. At least you'll be getting the hardware recognised. Also that score would be inadmissible because of a time measurement error. Reboot rerun. Quote Link to comment Share on other sites More sharing options...
Kolby_Powers Posted April 29, 2020 Share Posted April 29, 2020 TS with sys-info 5.20 is working fine with win 10 for me. Is full run (all tests) needed for 3dmark 11 or just gpu? Quote Link to comment Share on other sites More sharing options...
Crew Leeghoofd Posted April 29, 2020 Crew Share Posted April 29, 2020 just GPU tests will be fine for 3D11and FS Quote Link to comment Share on other sites More sharing options...
jessec0626 Posted May 17, 2020 Share Posted May 17, 2020 (edited) Recently one of my scores was removed from the comp. It was a heaven xtreme score. I'm not really sure what I did wrong, but if anyone could tell me what I did wrong, I would greatly appreciate it! That way I dont do it again. Lol Edited May 17, 2020 by jessec0626 Quote Link to comment Share on other sites More sharing options...
keeph8n Posted May 17, 2020 Share Posted May 17, 2020 2 hours ago, jessec0626 said: Recently one of my scores was removed from the comp. It was a heaven xtreme score. I'm not really sure what I did wrong, but if anyone could tell me what I did wrong, I would greatly appreciate it! That way I dont do it again. Lol ES chip iirc Quote Link to comment Share on other sites More sharing options...
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