Just Intel...

[Turrican]

Aiming for the longest RMA ever, OCZ is far behind now

 

maybe it will be a new wr?

[Christian Ney]

Dear Mr. Ney,

 

Thank you for your interest in Intel® products.

 

After a detailed inspection of the returned CPU by our quality control department, we have concluded that the product listed below was physically damaged. Therefore, in accordance to our terms and conditions – Customer Induced Damage (CID) – the product is not eligible for warranty support.

 

Order Number: 7500794068

 

FPO: 3839A624 "presumed"

ATPO: 2V828112M1172 “real”

CID Return Reason: top of the CPU had been filed down

 

The CPU was rejected because the top of the CPU had been filed down to the point neither the FPO nor the S-spec numbers were visible.

 

So now that the unit was scanned and we had the ATPO (2V828112M1172), we traced it and it doesn't match the FPO (3839A624) that you provided us to create the RMA.

 

Please be aware that now this ATPO has been scanned in our records, so the unit is CID and not valid for RMA (even if you provide the correct FPO next time!).

 

Thank you for contacting Intel warranty support.

 

Kind regards,

 

 

Hi Dear,

 

Okay fine, let's end this joke, had enough fun testing Intel's RMA dep. But don't take me wrong, I am just retarded and wrote the RMA number on the CPU package.

Will arrange a DHL pick up next week and send you again the processor.

 

But still I would like my lovely filed down processor to be back home and not in France wherever you sent it, it's a masterpiece and I spent time and money to do it.

 

And don't tell me that when I change address I have to call the whole planet to tell them.

 

Last RMAs I had with Intel they always asked me the address and also to confirm it. Furthermore when you sent back the processor the first time it was the right address, anyway we talked about that on the phone.

 

PS: And the DHL tracking number you provided me is not the one you gave me a while back:

http://www.dhl.com/content/g0/en/express/tracking.shtml?brand=DHL&AWB=1904361001

versus

http://www.dhl.com/content/g0/en/express/tracking.shtml?brand=DHL&AWB=2241871951

 

So did DHL automatically rerouted it?

Btw, signed by Ney could mean that my brother picked it up at the post office (he is still living down there in France).

 

Best Regards

Christian Ney

PS: Sorry for the headache

Edited August 10, 2012 by Christian Ney

[Dreadlockyx]

As "that one idiot geek" who went to jail because of a CPU.

 

Hey, Ney, when you're in there: don't bend over

 

WTF, jailed for a CPU ? Did he/she unveil something under NDA ?

 

Anyway, all hail to CN for his determination.

[Christian Ney]

Hehe, somebody gonna run into troubles

 

Hello Dear,

 

I went to France this week-end to my old living place, so my brother is still living there and he indeed signed the DHL package (reason why on the tracking it is written signed by NEY). But he had to pay 52 Euros of VAT.

 

Yes, DHL charged 52 Euros of VAT, I guess due to several reasons:

- Shipped first to switzerland with wrong address (outside EU) by mistake then rerouted to France (inside EU) (by mistake again)

- As the Commercial Invoice was written as "Boxed Intel Processor with a value of 267.18 USD" and not "return of a defective product without any commercial value".

 

Wow due to both mistakes, had to pay 52 Euros.

 

I did attach to this email the bill, please do check with DHL for a refund, you made several mistakes you fix them, none of my business but I want the money back.

Also following you find the previous email I sent you.

 

I remain always at your disposal for any further questions or assistance.

 

And as always, have a nice day!

 

Best Regards

Christian Ney,

PS: Sorry for the headache

Edited August 12, 2012 by Christian Ney

[l0ud_sil3nc3]

Hehe, somebody gonna run into troubles

 

 

ultimate!

 

Now they are just trolling you, like you trolled them lol

 

Epic thread Ney, keep pushing (trolling)

[Gamer]

Good luck getting your money back

[Turrican]

[Christian Ney]

dear Mr. Ney,

 

Thank You For Your Email.

 

According To My Knowledge, I Think You Are Right; You Should Not Pay The Transport Fees. I Have Escalated This Issue To Dhl Asking Them To Investigate This Issue And To Reimburse You. Hopefully The Reimbursement Will Be Authorised. Any Way I Will Keep You Updated.

 

Thank You For Contacting Intel® Warranty Support.

 

Kind Regards,

 

Win

[TaPaKaH]

Round 2:

Christian Ney vs DHL

[Massman]

I love how they wrote " Thank You For Contacting Intel® Warranty Support. "

[Masterchief79]

Oh they'll be so thankful :D

[ME4ME]

As good-old () Hipro5 would say: Shi(f)t!

 

(revering to all the capital letters used by Intel....)

[hokiealumnus]

Round 2:

Christian Ney vs DHL

 

:nana:

[sin0822]

nice man glad they don't think you should have to pay for that shipping.

[Mean Machine]

In other words... "We're fed up with your crap, here, fight it out with DHL instead. We know they don't give a shit about what you think. We will not reply to anymore of your emails."

[SoF]

Lately at Intel-RMA...

 

[TaPaKaH]

you must fail too much if you have worn the CLR_CMOS button to a point of its failure

[sin0822]

lol that is funny, how do you clear your CMOS man? With a sledge hammer?

[Splave]

My worst nightmare....

 

"According to our records, this RMA 7500842*** is still open and waiting for the faulty unit. Please provide the tracking number so we can escalate to our Warranty Return Center and trace the part."

 

sent in 6 weeks ago

[Leeghoofd]

sigh I feel your pain Splave

[Splave]

^thankyou for feeling my pain bro

[Turrican]

urg, thats crappy.

[TaPaKaH]

isn't every single package in the US remotely trackable?

[Splave]

yeah says they got it a 1.25 months ago lol

[Christian Ney]

Send me your RMA case splave trust me I am a professional.