Crew Turrican Posted August 10, 2012 Crew Share Posted August 10, 2012 Aiming for the longest RMA ever, OCZ is far behind now maybe it will be a new wr? Quote Link to comment Share on other sites More sharing options...
Christian Ney Posted August 10, 2012 Author Share Posted August 10, 2012 (edited) Dear Mr. Ney, Thank you for your interest in Intel® products. After a detailed inspection of the returned CPU by our quality control department, we have concluded that the product listed below was physically damaged. Therefore, in accordance to our terms and conditions – Customer Induced Damage (CID) – the product is not eligible for warranty support. Order Number: 7500794068 FPO: 3839A624 "presumed" ATPO: 2V828112M1172 “real” CID Return Reason: top of the CPU had been filed down The CPU was rejected because the top of the CPU had been filed down to the point neither the FPO nor the S-spec numbers were visible. So now that the unit was scanned and we had the ATPO (2V828112M1172), we traced it and it doesn't match the FPO (3839A624) that you provided us to create the RMA. Please be aware that now this ATPO has been scanned in our records, so the unit is CID and not valid for RMA (even if you provide the correct FPO next time!). Thank you for contacting Intel warranty support. Kind regards, Hi Dear, Okay fine, let's end this joke, had enough fun testing Intel's RMA dep. But don't take me wrong, I am just retarded and wrote the RMA number on the CPU package. Will arrange a DHL pick up next week and send you again the processor. But still I would like my lovely filed down processor to be back home and not in France wherever you sent it, it's a masterpiece and I spent time and money to do it. And don't tell me that when I change address I have to call the whole planet to tell them. Last RMAs I had with Intel they always asked me the address and also to confirm it. Furthermore when you sent back the processor the first time it was the right address, anyway we talked about that on the phone. PS: And the DHL tracking number you provided me is not the one you gave me a while back: http://www.dhl.com/content/g0/en/express/tracking.shtml?brand=DHL&AWB=1904361001 versus http://www.dhl.com/content/g0/en/express/tracking.shtml?brand=DHL&AWB=2241871951 So did DHL automatically rerouted it? Btw, signed by Ney could mean that my brother picked it up at the post office (he is still living down there in France). Best Regards Christian Ney PS: Sorry for the headache Edited August 10, 2012 by Christian Ney Quote Link to comment Share on other sites More sharing options...
Dreadlockyx Posted August 10, 2012 Share Posted August 10, 2012 As "that one idiot geek" who went to jail because of a CPU. Hey, Ney, when you're in there: don't bend over WTF, jailed for a CPU ? Did he/she unveil something under NDA ? Anyway, all hail to CN for his determination. Quote Link to comment Share on other sites More sharing options...
Christian Ney Posted August 12, 2012 Author Share Posted August 12, 2012 (edited) Hehe, somebody gonna run into troubles Hello Dear, I went to France this week-end to my old living place, so my brother is still living there and he indeed signed the DHL package (reason why on the tracking it is written signed by NEY). But he had to pay 52 Euros of VAT. Yes, DHL charged 52 Euros of VAT, I guess due to several reasons: - Shipped first to switzerland with wrong address (outside EU) by mistake then rerouted to France (inside EU) (by mistake again) - As the Commercial Invoice was written as "Boxed Intel Processor with a value of 267.18 USD" and not "return of a defective product without any commercial value". Wow due to both mistakes, had to pay 52 Euros. I did attach to this email the bill, please do check with DHL for a refund, you made several mistakes you fix them, none of my business but I want the money back. Also following you find the previous email I sent you. I remain always at your disposal for any further questions or assistance. And as always, have a nice day! Best Regards Christian Ney, PS: Sorry for the headache Edited August 12, 2012 by Christian Ney Quote Link to comment Share on other sites More sharing options...
l0ud_sil3nc3 Posted August 13, 2012 Share Posted August 13, 2012 Hehe, somebody gonna run into troubles ultimate! Now they are just trolling you, like you trolled them lol Epic thread Ney, keep pushing (trolling) Quote Link to comment Share on other sites More sharing options...
Gamer Posted August 13, 2012 Share Posted August 13, 2012 Good luck getting your money back Quote Link to comment Share on other sites More sharing options...
Crew Turrican Posted August 13, 2012 Crew Share Posted August 13, 2012 Quote Link to comment Share on other sites More sharing options...
Christian Ney Posted August 13, 2012 Author Share Posted August 13, 2012 dear Mr. Ney, Thank You For Your Email. According To My Knowledge, I Think You Are Right; You Should Not Pay The Transport Fees. I Have Escalated This Issue To Dhl Asking Them To Investigate This Issue And To Reimburse You. Hopefully The Reimbursement Will Be Authorised. Any Way I Will Keep You Updated. Thank You For Contacting Intel® Warranty Support. Kind Regards, Win Quote Link to comment Share on other sites More sharing options...
TaPaKaH Posted August 13, 2012 Share Posted August 13, 2012 Round 2: Christian Ney vs DHL Quote Link to comment Share on other sites More sharing options...
Massman Posted August 13, 2012 Share Posted August 13, 2012 I love how they wrote " Thank You For Contacting Intel® Warranty Support. " Quote Link to comment Share on other sites More sharing options...
Masterchief79 Posted August 13, 2012 Share Posted August 13, 2012 Oh they'll be so thankful :D Quote Link to comment Share on other sites More sharing options...
ME4ME Posted August 13, 2012 Share Posted August 13, 2012 As good-old () Hipro5 would say: Shi(f)t! (revering to all the capital letters used by Intel....) Quote Link to comment Share on other sites More sharing options...
hokiealumnus Posted August 13, 2012 Share Posted August 13, 2012 Round 2:Christian Ney vs DHL :nana: Quote Link to comment Share on other sites More sharing options...
sin0822 Posted August 13, 2012 Share Posted August 13, 2012 nice man glad they don't think you should have to pay for that shipping. Quote Link to comment Share on other sites More sharing options...
Mean Machine Posted August 13, 2012 Share Posted August 13, 2012 In other words... "We're fed up with your crap, here, fight it out with DHL instead. We know they don't give a shit about what you think. We will not reply to anymore of your emails." Quote Link to comment Share on other sites More sharing options...
SoF Posted August 13, 2012 Share Posted August 13, 2012 Lately at Intel-RMA... Quote Link to comment Share on other sites More sharing options...
TaPaKaH Posted August 13, 2012 Share Posted August 13, 2012 you must fail too much if you have worn the CLR_CMOS button to a point of its failure Quote Link to comment Share on other sites More sharing options...
sin0822 Posted August 14, 2012 Share Posted August 14, 2012 lol that is funny, how do you clear your CMOS man? With a sledge hammer? Quote Link to comment Share on other sites More sharing options...
Splave Posted September 7, 2012 Share Posted September 7, 2012 My worst nightmare.... "According to our records, this RMA 7500842*** is still open and waiting for the faulty unit. Please provide the tracking number so we can escalate to our Warranty Return Center and trace the part." sent in 6 weeks ago Quote Link to comment Share on other sites More sharing options...
Crew Leeghoofd Posted September 7, 2012 Crew Share Posted September 7, 2012 sigh I feel your pain Splave Quote Link to comment Share on other sites More sharing options...
Splave Posted September 7, 2012 Share Posted September 7, 2012 ^thankyou for feeling my pain bro Quote Link to comment Share on other sites More sharing options...
Crew Turrican Posted September 7, 2012 Crew Share Posted September 7, 2012 urg, thats crappy. Quote Link to comment Share on other sites More sharing options...
TaPaKaH Posted September 7, 2012 Share Posted September 7, 2012 isn't every single package in the US remotely trackable? Quote Link to comment Share on other sites More sharing options...
Splave Posted September 7, 2012 Share Posted September 7, 2012 yeah says they got it a 1.25 months ago lol Quote Link to comment Share on other sites More sharing options...
Christian Ney Posted September 7, 2012 Author Share Posted September 7, 2012 Send me your RMA case splave trust me I am a professional. Quote Link to comment Share on other sites More sharing options...
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